Michigan Medicine requires that all account users use a two-factor authentication system called Duo. Two-factor authentication is a second layer of security.
More information about two-factor authentication and installing Duo can be found in the Accessing the SIM PCMH Dashboard Guide on the SIM PCMH Support page.
MDC will send you an email containing your University of Michigan username and call you with your Level-1 password. You can then complete the setup steps found in the Accessing the SIM PCMH Dashboard Guide, including setting up Duo, Creating your Level-2 password, and setting up Citrix Receiver.
Each time you log in to the CHIR Dashboard (using the Login button located on each page on the MDC Website), you will enter your username and Level-2 password. You will also receive a Duo two-factor authorization request that you must approve for Dashboard access.Manage Passwords
Your Level-1 password (sometimes called a “UMICH” or “Kerberos” password) is used to access general campus resources. You need your Level-1 password to create your Level-2 password.
The University of Michigan recommends you change your passwords at least once a year.
To change, reset, or resolve issues with using a Level-1 password:
Your Level-2 password is used to access the SIM PCMH Dashboard. You are required to change your Level-2 password on a yearly basis. Because Michigan Medicine's automated messaging system will only send reminder notices to internal (@umich) email addresses, MDC recommends that you set a reminder to proactively update your password each year. If your Level-2 password expires, you will receive an error message when you try to log in.
To change your Level-2 password:
A confirmation screen displays indicating that your password has been changed.
NOTE: If you have any issues with this procedure, contact the HITS Service Desk for help at 734-936-8000.
To reset or resolve issues with using your Level-2 password:
To get help installing Duo or using two-factor authentication: