About Two-Factor Authentication

Michigan Medicine requires that all account users use a two-factor authentication system called Duo. Two-factor authentication provides a second layer of security.

More information about two-factor authentication and installing Duo can be found in the Accessing the CHIR Dashboard Guide on the SIM CHIR Support page.


How Your Passwords are Used

When your CHIR Dashboard account request is approved, MDC will send you an email containing your University of Michigan username and call you with your Level-1 password. You can then complete the setup steps found in the Accessing the CHIR Dashboard Guide, including setting up Duo, Creating your Level-2 password, and setting up Citrix Receiver.

Each time you log in to the CHIR Dashboard (using the Login button located on each page on the MDC Website), you will enter your username and Level-2 password. You will also receive a Duo two-factor authorization request that you must approve for Dashboard access.

Manage Passwords
Level-1 Password

Your Level-1 password (sometimes called a “UMICH” or “Kerberos” password) is used to access general campus resources. You need your Level-1 password to create your Level-2 password.

The University of Michigan recommends you change your passwords at least once a year.

To change, reset, or resolve issues with using a Level-1 password:

  1. Contact the HITS Service Desk at 734-936-8000.
  2. Request help for one of the following options: resetting your forgotten Level-1 password, changing your Level-1 password, or resolving issues with logging in with your Level-1 password.
  3. Inform the Service Desk that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.

Level-2 Password

Your Level-2 password is used to access the CHIR Dashboard. You are required to change your Level-2 password on a yearly basis. Because Michigan Medicine's automated messaging system will only send reminder notices to internal (@umich) email addresses, MDC recommends that you set a reminder to proactively update your password each year. If your Level-2 password expires, you will receive an error message when you try to log in.

To change your Level-2 password:

  1. Click the Manage Passwords button.
  2. Click the Click here to update your UMHS User Profile or to reset your passwords link.
  3. Enter your UM username and Level-1 password, and then click Login.
  4. Enter your UM username and Level-2 password, and then click Login.
  5. Click the Security Settings tab.
  6. Click the Level-2 Password Settings section to open it.
  7. In the Current Level-2 Password field, type your current password.
  8. In the New Level-2 Password field, type a new Level-2 password.
  9. In the Confirm New Level-2 Password field, retype the new Level-2 password.
  10. Click Update.

A confirmation screen displays indicating that your password has been changed.

NOTE: If you have any issues with this procedure, contact the HITS Service Desk for help at 734-936-8000.

To reset or resolve issues with using your Level-2 password:

  1. Contact the HITS Service Desk at 734-936-8000.
  2. Request help for one of the following options: resetting your forgotten Level-2 password or resolving issues with logging in with your Level-2 password.
  3. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.

Duo Two-Factor Authentication

To get help installing Duo or using two-factor authentication:

  1. If possible, locate your UM ID, UM username, and Level-1 password.
  2. Contact the HITS Service Desk at 734-936-8000.
  3. Request help for installing or using Duo two-factor authentication.
  4. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.