About Two-Factor Authentication

Michigan Medicine requires that all account users use a two-factor authentication system called Duo. Two-factor authentication provides a second layer of security.

More information about two-factor authentication and installing Duo can be found in the Access and Setup Guide on the CPC+ Support page.


How Your Passwords are Used

MDC will send you an email containing your University of Michigan username and call you with your Level-1 password. You can then complete the setup steps found in the Access and Setup Guide, including setting up Duo, creating your Level-2 password, and setting up Citrix Workspace/Receiver.

Each time you log in to CPC+ Dashboard (using the Citrix Workspace or Citrix Receiver application), you will enter your username and Level-2 password. You will also receive a Duo two-factor authorization request that you must approve for access.

Manage Passwords
Level-1 Password

Your Level-1 password (or University of Michigan password) is used to access general University resources. You need your Level-1 password to create your Level-2 password.

The University of Michigan recommends you change your passwords at least once a year.

To change, reset, or resolve issues with using a Level-1 password:

  1. Contact the HITS Service Desk at 734-936-8000.
  2. Request help for the following options: resetting your forgotten Level-1 password, changing your Level-1 password, or resolving issues with logging in with your Level-1 password.
  3. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.

Level-2 Password

Your Level-2 password is used to access the CPC+ Dashboard. You are required to change your Level-2 password on a yearly basis. Because Michigan Medicine's automated messaging system will only send reminder notices to internal (@umich) email addresses, MDC recommends that you set a reminder to proactively update your password each year. If your Level-2 password expires, you will receive an error message when you try to log in.

To change your Level-2 password:

  1. Click Manage Passwords.
  2. Click the Click here to update your UMHS User Profile or to reset your passwords link.
  3. Enter your U-M username and Level-1 password, and then click Login.
  4. Enter your U-M username and Level-2 password, and then click Login.
  5. Click the Security Settings tab.
  6. Click the Level-2 Password Settings section to open it.
  7. In the Current Level-2 Password field, type your current password.
  8. In the New Level-2 Password field, type a new Level-2 password.
  9. In the Confirm New Level-2 Password field, retype the new Level-2 password.
  10. Click Update.

A confirmation screen displays indicating that your password has been changed.

NOTE: If you have any issues with this procedure, contact the HITS Service Desk for help at 734-936-8000.

To reset or resolve issues with using your Level-2 password:

  1. Contact the HITS Service Desk at 734-936-8000.
  2. Request help for the following options: resetting your forgotten Level-2 password or resolving issues with logging in with your Level-2 password.
  3. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.

Duo Two-Factor Authentication

To get help installing Duo or using two-factor authentication:

  1. If possible, locate your UM ID, UM username, and Level-1 password.
  2. Contact the HITS Service Desk at 734-936-8000.
  3. Request help for installing or using Duo two-factor authentication.
  4. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a UM employee; however, you have a sponsored account with a UM ID and passwords.