About Two-Factor Authentication

Michigan Medicine requires that all account users use a two-factor authentication system called Duo. Two-factor authentication is a second layer of security.

More information about two-factor authentication and installing Duo can be found in the Access and Setup Guide on the MCT2D Support page.


How Your Passwords are Used

MDC will send you an email containing your University of Michigan username and call you with your Level-1 password. You can then complete the setup steps found in the Access and Setup Guide.

Level-1 Password

Your Level-1 password (or University of Michigan password) is used to access general University of Michigan resources.

The University of Michigan recommends you change your passwords at least once a year.

To change, reset, or resolve issues with using a Level-1 password:

  1. Contact the HITS Service Desk at 734-936-8000.
  2. Request help for one of the following options: resetting your forgotten Level-1 password, changing your Level-1 password, or resolving issues with logging in with your Level-1 password.
  3. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a U-M employee; however, you have a sponsored account with a U-M ID and passwords.

Duo Two-Factor Authentication

To get help installing Duo or using two-factor authentication:

  1. If possible, locate your U-M ID, U-M username, and Level-1 password.
  2. Contact the HITS Service Desk at 734-936-8000.
  3. Request help for installing or using Duo two-factor authentication.
  4. Inform them that you are a user of Michigan Data Collaborative's User Portal. You are not a U-M employee; however, you have a sponsored account with a U-M ID and passwords.